Effective Date: March 24, 2026
Hoogah ("we," "our," or "us") operates the Hoogah platform and website at hoogah.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, job title, and other details you provide when creating an account or booking a demo.
- Event Data: Attendee responses to pre-event questionnaires, including professional interests, goals, and conversation preferences used for AI-powered matching.
- Communications: Messages you send to us through email, contact forms, or support channels.
- Payment Information: Billing details processed through our third-party payment providers. We do not store full credit card numbers on our servers.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze platform usage. See Section 6 for details.
2. How We Use Your Information
- To provide and operate the Hoogah platform, including AI-powered attendee matching and icebreaker generation.
- To process event registrations and manage your account.
- To communicate with you about your account, events, and platform updates.
- To improve our matching algorithms and platform features.
- To send marketing communications (with your consent, and you can opt out at any time).
- To comply with legal obligations and enforce our terms.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- With Event Organizers: When you register for an event through Hoogah, the event organizer receives your attendee information necessary to run the event.
- With Matched Attendees: Your first name and relevant conversation context (based on your questionnaire responses) are shared with attendees you are paired with during events.
- Service Providers: We work with third-party providers for hosting, analytics, payment processing, and email delivery. These providers only access your data as needed to perform their services.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Event-specific data (questionnaire responses, matching data) is retained for 12 months after the event unless you request earlier deletion. You can request deletion of your data at any time by contacting us.
6. Cookies and Tracking
We use the following types of cookies:
- Essential Cookies: Required for the platform to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Meta Pixel).
You can manage cookie preferences through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing of your data.
- Request a portable copy of your data.
- Withdraw consent for marketing communications.
To exercise any of these rights, contact us at hello@hoogah.com.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Hoogah is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of Hoogah after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
